Voucher, Promotion, and Discount Terms and Conditions
These terms and conditions ("Terms") apply to all vouchers, promotions, and discounts ("Offer" or "Offers") provided by AUX.MY ("we," "us," "our"). By participating in any Offer, you agree to be bound by these Terms. Aurum Xchange Malaysia reserves the right to amend or modify these Terms at any time without prior notice. Please review these Terms regularly.
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1. General Information
1.1 Eligibility: Offers are open to individuals who are 18 years and older, and who reside in locations where Aurum Xchange Malaysia delivers or operates. Some Offers may be subject to specific eligibility criteria as stated in the individual Offer details.
1.2 Offer Period: Each Offer will have a specified start and end date ("Validity Period"). Any Offers used outside the Validity Period will not be honored.
1.3 Limitations on Use: Offers cannot be combined with any other vouchers, discounts, promotions, or loyalty points unless explicitly stated in the specific Offer terms.
1.4 Non-Transferable: Vouchers, promotions, and discounts are non-transferable and cannot be sold, exchanged, or redeemed for cash or any other form of value.
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2. Voucher/Discount Code
2.1 Voucher Code: To redeem a voucher or promotion, customers may be required to enter a specific code during checkout. It is the customer’s responsibility to apply the code at checkout to receive the discount.
2.2 Single Use: Each voucher or discount code is typically valid for a single transaction, unless otherwise stated. Only one voucher code may be used per transaction unless multiple vouchers are explicitly allowed for a promotion.
2.3 Valid on Selected Products or Categories: Some vouchers and promotions may be limited to certain products, categories, or services, which will be specified in the promotion details. Vouchers cannot be applied to excluded items.
2.4 Minimum Purchase Requirement: Certain vouchers or discounts may require a minimum spend, which will be specified in the terms of the Offer.
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3. Promotion Eligibility & Restrictions
3.1 Exclusions: Offers may exclude certain products, brands, or services as indicated on the promotional material. Aurum Xchange Malaysia reserves the right to exclude certain items at its discretion.
3.2 Location Restrictions: Offers only applicable to customers in Malaysia or specific regions.
3.3 Product Availability: Offers are subject to product availability. If an item in a qualifying order is out of stock or unavailable, the Offer may not be applied or honored.
3.4 Returns: If an order using a voucher or promotion is returned, any refunded amount will be adjusted based on the actual price paid after applying the voucher. In such cases, any discount or voucher value will be voided or reduced accordingly.
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4. Additional Terms
4.1 Offer Abuse: Aurum Xchange Malaysia reserves the right to revoke any voucher, promotion, or discount if we detect suspicious activity, fraudulent use, or any violation of these Terms. In the case of abuse or fraud, we may take legal action and suspend the relevant account.
4.2 Technical Issues: Aurum Xchange Malaysia is not responsible for technical issues that may prevent the voucher or promotion from being applied, including issues related to the website, third-party services, or internet connectivity.
4.3 No Cash Alternative: Offers are not redeemable for cash or any form of monetary refund unless required by law.
4.4 Modifications and Termination of Offers: Aurum Xchange Malaysia reserves the right to modify, suspend, or terminate any Offer at any time, for any reason, without prior notice. This includes any error or inadvertent issue with the Offer.
4.5 Special Offers and Gift Cards: Any offer applied to gift cards or special promotions is subject to individual terms and conditions that will be made available at the time of purchase.
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5. Data Protection and Privacy
5.1 Personal Data: By participating in any Offer, you agree to the collection and processing of personal information according to Aurum Xchange Malaysia's Privacy Policy. Your personal data may be used to send you promotional information related to the Offer.
5.2 Marketing Consent: Participation in the Offer may include consent to receiving marketing communications, latest updates and promotions from time to time.
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6. Limitation of Liability
6.1 Limitation of Liability: To the fullest extent permitted by law, Aurum Xchange Malaysia will not be responsible for any indirect, incidental, special, or consequential damages resulting from participation in any Offer or the use of any voucher, promotion, or discount, including but not limited to the loss of profits or loss of opportunity.
6.2 Force Majeure: Aurum Xchange Malaysia will not be liable for any failure or delay in website performance due to circumstances beyond our reasonable control.
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7. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Malaysia.
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8. Contact Us
For any questions or concerns regarding these Terms, please contact our customer support team at support@aux.my or visit our website at www.aux.my.
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By using any voucher, promotion, or discount from AUX.MY, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any of the Terms, please refrain from using any Offers.